User Support

First Time User Login

• After subscribing to one or more letters, you will receive an email with your first time temporary login
• Go to the TRC Login page: https://oam.therapeuticresearch.com/login
• Use your temporary id to login
• Follow the prompts to establish your new login:
• Username = your email address
• Password = what you define during the setup process

Individual User Login

• Go to the TRC Login page: https://oam.therapeuticresearch.com/login
• Username = your email address
• Password = what you define during the setup process

First Time User Login - Self-Registration

• Your employer has either provided you with a URL to select OR if you are setup on IP address, go to your authorized letter
• In the upper right hand corner, confirmation of your company authorized access.
• Select Login
• Follow the prompts to establish your new login:
• Fill out account information
• Username = create your own username
• Password = create your password

First Time User Login - Employer Managed Access

• You will receive a temporary id to login from your administrator
• Go to the TRC Login page: https://oam.therapeuticresearch.com/login
• Use your temporary id to login
• Follow the prompts to establish your new login:
• Username = create your own username
• Password = create your password

Go to the TRC Login page: https://oam.therapeuticresearch.com/login

• For retrieving your username select 'forgot username'
• For resetting your password select 'forgot password'

Update your account details

• Log into your Letter site
• Select "My Account" menu option under your name
• Select "Edit" Contact Information to update name, address, email address information
• Select "Edit" CE Profile to update profession, NABPid and License information
• Select "Edit" Login to update username and password
• Select "Edit" Subscriptions to update Individual subscriptions
• To renew click "Renew"
• Enterprise users see the subscriptions paid by enterprise; subscriptions are not editable
• Select "Edit" Preferences to manage newsletter information

Managing State License Information

• Click on "Add License"
• Select the License Country
• Select the License State, Province, or Territory
• Enter your license number (if required)
• Select your renewal period
• Optional: Select any additional services you provide (i.e. Immunization)
• Click "Save"
• Click on "Go to Organizer" to view your requirements
• If your CE renewal period is not available in the dropdown list:
• Click the "My CE renewal period is different" link
• Enter the CE renewal end date by updating the month, day, and year fields
• Verify the CE renewal start date and update the month, day, and year fields if necessary

NABP e-Profile ID

• As an ACPE-accredited CE provider, we are required to send an NABP e-Profile ID and MM/DD of birth to ACPE (who forwards on to NABP) for every CE course taken with us by a pharmacist or pharmacy technician.
• If you do not have an NABP e-Profile ID on file with us, the system will prompt you to enter this information.
• Go here for a PDF with step-by-step instructions on how to get an NABP e-Profile ID: https://cdn2.hubspot.net/hubfs/229441/NABP_HowTo-v3.pdf
• Go here to look up your NABP e-Profile ID if you forgot it: https://ind.nabp.pharmacy/EProfile/EProfileSearch
• If you have questions or concerns about setting up your NABP e-Profile, contact NABP at 847-391-4406 or custserv@nabp.net.

Access the Course Organizer:

• Log into your Letter site
• Click on "Go to CE & Training"

Search and find Courses

• Click on "Go to CE & Training"
• Click on "Available" for a list of all available courses
• Click on "All topics" and select a topic. The course list will be filtered by that topic
• Alternatively, click on the down arrow to filter the course list by your state requirements, course format, etc.
• Click "Apply" after selecting your filter options
• Click on a course
• Click "Start"
• Click "Review the Material and Take the Quiz"
• Click "Continue" to begin the course study

Review Completed Courses

• Click on "Go to CE & Training"
• Click on the "Completed" tab
• Click the "Go to Course" button next to the course name to view the course again
• Click the "Get Statement" button next to the course name to print your Statement of Participation

Adding Courses from other Providers

• Click on "Go to CE & Training"
• Click on "Track CE from other providers"
• Complete the form
• Click "Save CE"

Printing the issue

• Printable PDFs of the entire issue are available only for Prescriber's Letter, Pharmacist's Letter, Pharmacy Technician's Letter, and their Canadian versions. Here's how:
• Log in and click on Letter in the top navigation.
• Select Current Issue or go to the Past Issues section to find the issue you want to print.
• Click the "View Printable PDF" link at the top of the Table of Contents.
• Depending on your browser, the issue PDF will automatically download or open. You may then print that PDF using your computer's controls. Try File > Print, or type CTRL + P on a Windows computer or CMD + P on a Mac for a shortcut.
• Printable PDFs of the entire issue are not available for Hospital Pharmacist's Letter or Hospital Pharmacy Technician's Letter. You may print individual articles and resources. Look for the "View Printable PDF" link just beneath the article or resource headline.

Tips and Tricks

Get the most out of your subscription. Find valuable medication learning tools to help with your daily practice and patient interactions using these product usage tips. Choose your product below:

Pharmacist's Letter

Hospital Pharmacist's Letter

Pharmacy Technician's Letter

Hospital Pharmacy Technician's Letter

Natural Medicines

Pharmacy Technician's University

Prescriber's Letter