Frequently Asked Questions (FAQs)

I’m having trouble logging in. What do I do?

  • If it’s related to your username or password, use the “Forgot Username” and “Forgot Password” links on the Login screen. (The Forgot Password link only displays if you are prompted to enter a password.)

Forgot Username

Forgot Password

  • Otherwise:
    • Log out of the site (if logged in) and exit your browser entirely (close all tabs and windows and close the application). This will end your session and allow you to try again.
    • If that doesn’t work, try clearing your cookies.
    • If that doesn’t work, try another browser. You can use Internet Explorer, Chrome, Firefox, or Safari.
    • If that doesn’t work, please contact us.
What if I forgot my username?

You may recover your username by clicking the following link on the login screen:


Forgot Username

What if I forgot my password?

You may reset your password by clicking on the following link on the login screen. Note that the Forgot Password link only displays if you are prompted to enter a password:

Forgot Password

How do I renew my subscription?

  • Log in and click on your name in the upper right corner of the home page, then select your “Profile.”
  • Locate the “Subscriptions” section on your profile and click “Renew.”
  • Follow the instructions to complete your renewal order.
How do I start an individual subscription?

Click on the “Subscribe” button on the upper right corner of the home page. If you do not see a Subscribe button or want to subscribe to a different product, please visit our corporate website:

Individual subscriptions are not available for Hospital Pharmacist’s Letter, Hospital Prescriber’s Letter, Nurse’s Letter, or Hospital Pharmacy Technician’s Letter. Those products may be purchased by an enterprise only.

How do I print current or past issues?

  • Log in and click on Letter in the top navigation.
  • Select Current Issue or go to the Past Issues section to find the issue you want to print.
  • Click the “View Printable PDF” link at the top of the Table of Contents.
  • Depending on your browser, the issue PDF will automatically download or open. You may then print that PDF.
What is CPE Monitor and NABP e-Profile ID?

As an ACPE-accredited CE provider, we are required to send an NABP e-Profile ID and MM/DD of birth to ACPE (who forwards on to NABP) for every CE course taken with us.

If you do not have an NABP e-Profile ID on file with us, you will be prompted to enter this information in your CE & Training Organizer when you try to take a CE course.

Here’s how to get an NABP e-Profile ID:

  1. Go to
  2. Click "NABP e-Profile Login" in the upper right corner
  3. Click "Create an e-Profile"
  4. After you accept the Terms of Service, select "CPE Monitor -- view your continuing pharmacy education credit through this service."
  5. Fill out their forms

If you have questions or concerns about setting up your NABP e-Profile, contact NABP at 847-391-4406 or

How long will it take to report completed courses to CPE Monitor?

We report completed courses on a daily basis. Please allow 3 business days for NABP to accept and update their records.

How do I print Statements of Participation/Course Completion?

Log in and go to the CE & Training menu in the top navigation and choose “Print Statements.” Once the page loads, you can view the courses that you’ve completed and print statements.

How do I receive credit for a Live CE/CME course?

Within 24 hours after the webinar, we will email you a link with instructions for claiming your credit.

How do I contact you?

For your convenience, there are multiple ways to get more help: