Avoid Crossing the Line Into Patient Counseling

February 2023

Techs are asking how to avoid accidentally counseling patients...as roles expand with immunizations, point-of-care testing, etc.

Plus med-related questions often pop up in the dispensing process...or when helping patients locate an OTC item.

But providing info that’s outside the scope of your practice...even if you know the answer...can cross the line into counseling. This can lead to fines, license suspensions, and patient harm.

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Blood Pressure Help Patients Get Accurate Blood Pressure Readings
Practice Avoid Crossing the Line Into Patient Counseling
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Avoid Crossing the Line Into Patient Counseling

Practical advice for a better career, with unlimited access to CE

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